| We get your shift together! Complete Transmission and Clutch Service Your vote earned us "top rated" by Washington consumers checkbook |
Washington consumers check book magazine Checkbook's top rating for quality Herndon Reston Transmission 595 Grove St Herndon, VA 20170 703-435-6222 ratings 91% Rate our shop Better business bureau Based on BBB files, this business has a BBB Rating of A+ on a scale from A+ to F Factor(s) that raised this business' rating include: Length of time business has been operating. No complaints filed with BBB. BBB has sufficient background information on this business. AngiesList.com/review |
What our customers are saying about us |
| 703-435-6222 |
| 595 Grove Street Herndon Va, 20170 |
Local. Yahoo. com - reviews, 4 recent User Rating: 5 out of 5 stars by Michael 08/31/2010 Randy and his crew have been great working with my extended warranty company. Very fair, honest, and knowledgeable staff!! User Rating: 5 out of 5 stars by G 08/24/2010 This shop is a welcome relief in the area. I took my Grand Cherokee to a "reputable" major auto shop a couple miles from them for a solenoid fix/fluid replacement on my transmission. At 8am they said it was an all day job and quoted $1100 for the fix ($436 in labor alone). Seemed a bit steep so I spoke with Randy at Herndon Reston Transmission via phone and repeated the items on my quote. He told me $525 and he could handle it right away. Drove it over and just over an hour later my Jeep was fixed and drives like a charm. Randy (owner) even took the time to exchange car repair insight/stories while he worked the counter and I waited. Real nice guy, as were his mechanics. They were also just as personable with all the customers who walked in. It was my first time there and I would definitely go back for general repairs. Having worked on cars my whole life (don't have a lift for this job), I get a sense you can trust these guys. Thumbs up, and it pays to call around for 2nd quotes! Randy said they specialize in transmissions, but can handle about anything under the car. For the suspecting types who read these posts, I admit I am one as well. Yet I'm a marketing guy so I want to give them props where they are due. Give them a call, you'll see on your own..... User Rating: 5 out of 5 stars by Pleased Customer 08/05/2008 Excellent and very professional service. They have a great staff with knowledge and experience that matters. While they specialize in Transmissions, they have been very successful fixing just about every other problem with the car (any car). The job gets done by them very timely and efficiently. User Rating: 5 out of 5 stars by Sarah 02/10/2007 Honest with Quality Work!: Hands down the best transmission shop in Northern Virginia. Honest with quality work! They also do general auto repair. Yellow pages .com 5 stars VERY GOOD! Provided by YP.com Posted by i8thelastcooke on 03/03/2008 I called on the phone after looking them up in the Yellow pages, and asked them a few questions. They answered my questions with respect and kindness. I came in the next day to see if they could fix my car up, unlike the other transmission shop I went to. The other shop had given me a unfair price, and fixed my problems with "band aids". Their price was fair, and now i don't use anyone else when it comes to my car. :) Thank You Report Date: April 02, 2012 Member: Maureen Woods 3826 Dittany Ct. CHANTILLY, VA 20151Category: Auto TransmissionServices Performed: Yes* More Weight is given to a report where work has been completed. Work Completed Date: February 14, 2012Hire Again: YesApproximate Cost: $200.00Description Of Work: They replaced a pressure detection switch in the automatic transmission of my 2003 Honda CR-VMember Comments: I checked Angie's List for a reliable service provider and called several. Herndon Transmission sounded the friendliest and had good reviews. I dropped the car off on the way to work but stayed long enough to tell them about the symptoms. Then I went to work without leaving the ignition key! I thought for sure I would have to leave the car another day but somehow they figured out how to fix it even without the key. Obviously they know their stuff. I'm glad I took my car to them. The repair was reasonable and the service was great. Overall A Price A Quality A Responsiveness A Punctuality A Professionalism A __________________________________________________________________________________________________________________ Report Date: March 03, 2012 Member: Ray Howell 3705 S. george Mason Dr., #715-S FALLS CHURCH, VA 22041Category: Auto TransmissionServices Performed: No* More Weight is given to a report where work has been completed. Work Completed Date: February 28, 2012Hire Again: YesDescription Of Work: Diagnosed the vehocle problem. Member Comments: As it turns out, my 2004 Isuzu Axiom had a seized engine and not a transmission problem. However, Randy promptly and professional diagnosed the problem and gave me options. Unfortunately, the vehicle wasn't worth fixing, but Randy worked with me to handle the paperwork to donate the vehcile to Purple Heart Cars. In my estimation he went welll above and beyond in helping me out, whether it was removing the license plates or holding the paperwork for the towing company. I would highly recommend Herndon Reston Transmission, and if I ever have another trnamission problem they will be the ones I bring it to. Overall A Price N/A Quality N/A Responsiveness A Punctuality A Professionalism A __________________________________________________________________________________________________________________ Report Date: January 25, 2012 Member: Cathy Downs 12922 Lyme Bay Drive Herndon, VA 20171Category: Auto ServiceServices Performed: Yes* More Weight is given to a report where work has been completed. Work Completed Date: January 25, 2012Last Modified Date: January 25, 2012Hire Again: YesApproximate Cost: $150.00Description Of Work: After having a great experience with my daughter's car, I brought my husband's Subaru Forester in for a second opinion. In response to a check engine light, we took the Forester into the shop that we normally use. The diagnosis was a faulty O2 sensor. We had it replaced for $611.00. The very NEXT day the check engine light came on again. Thinking that it was just a minor problem with the service we had the day before, we took the Forester back in and found that a second O2 sensor needed to be replaced for another $600+. When we picked up the car, I asked why we were not counseled that the second sensor could go right away and saved us part of the labor costs? We were told that there were two more sensors that would probably be going soon and that they would replace thee for $800 if we had them both done at the same time and soon. We were just floored and consulted a friend who is very knowledgeable about car repairs. He suggested we go back to Herndon Reston Transmission and see if they could recommend another service station to take a look at the Forester. I took the receipts fromt he 02 sensor work done by the first shop to HRT and discussed the situation. They took the car back into the shop and put it up the lift. After a shop exam, the co-owner of the shop asked me to come back to the shop and look under the car. He pointed out one 02 sensor that had been replaced. He pointed out a second 02 sensor that had been replaced but then he pointed out that the car only HAD TWO sensors not four. He showed me where some Foresters had two other sensor but said that our car did not have them. He saved me $800 right there. But when he pulled the car in he noticed a loud noise coming from under the hood before even putting it up on the lift. He popped the hood and examined the AC idler pulley right there in front of me. He listened to it using a specialized stethoscope. He said that the idler pulley was going bad and should be replaced efore it broke apart and sent little parts through out the AC system which would be very costly to repair. The estimate for this service was only $136.00. I was very pleased to get a heads up on the needed repair. We had heard the noise but did not know what it was.Member Comments: It went great and we are so pleased to have found an honest service provider. -_________________________________________________________________________________________________________________ Overall A Price A Quality A Responsiveness A Punctuality A Professionalism A __________________________________________________________________________________________________________________ Description Of Work: Dropped transmission, inspected and replaced broken servo Member Comments: My 2003 Ford Explorer, like many of that vintage, began to have transmission issues. I lost 2nd and 5th gears. I took it to my usual mechanic, who inspected the transmission and told me I needed a new transmission for $4400. I called Randy and right on the phone he discussed the range of issues that could be causing the problem, noting that they could not pinpoint the problem until they looked at it. Randy also noted that, if a new transmission was needed, it would cost me $3200. After he inspected the transmission, it turned out all I needed was a new servo that cost me $366. Needless to say, should I ever have a transmission or other issue with my car that requires an honest opinion, it is going to Randy's shop. __________________________________________________________________________________________________________________ Description Of Work: Rebuilt my transmission & replaced my transmission cooler Member Comments: The folks were great to work with. They checked out my transmission thoroughly, made sure what the fix needed to be and double checked their work which is where they found I needed a new trans cooler. I would gladly work with them again. Concerns? Please tell us! Description Of Work: The technical diagnosis based on the computer code indicated that the transmission needed a replacement valve body control solenoid. Randy explained that the only way to truly confirm the computer diagnosis was to open up the transmission, inspect the main components and then make the final diagnosis based on that inspection. If there were no other problems (like metal filings or broken parts inside the transmission), then he would replace the valve body and that should fix the problem. Member Comments: Very well. Randy is a "straight up" guy who tells you exactly what he thinks about your car and offers appropriate recommendations. The work was done on time and the car has worked perfectly since the repair. Of note, Randy has arranged a special rate with a local car rental company so that it makes it easier to leave your car there for a couple days (which is what it took for the repair). Description Of Work: Replaced converter clutch solenoid on a 2000 Dodge Caravan. Member Comments: I called them after my regular mechanic, always good in the past, told me I would need a rebuilt transmission. When I called, Randy was very informative over the phone, explaining that a rebuilt transmission would not be needed if I was right about the solenoid. He was respectful, friendly, and forthright in letting me know the range of possibilities, including possible delays, in advance. For after-hours drop-offs, they provide envelopes on which I could write a description of what was wrong and they have a secure drop in the door. As it happened, all went well, and my car came back to me in one day. My car is back to normal. He also gave me a heads up about a possible problem with my AC. I would definitely return to them for transmission service in the future. |
| Serving Northern Virginia for over 22 years |
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| Financing Available 6 and 12 month no interest options |
